Nurse call systems allow patients to call a nurse to get assistance. This ties in directly to HCAHPS scores.
HCAHPS question: “During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it?”
The numerous alerting options, including phones, pagers, workstations, and consoles available with our solutions ensure that the right staff member receives the alert almost immediately, improving your HCAHPS score. If the staff member is busy or with another patient, our advanced call configurations will send the message to backup staff. Management can analyze call response times by either calls or staff member so they will know exactly how long patients are waiting and can adjust processes if needed.